Errors and Complaints
No one in professional services can claim that they don't make mistakes. To err is human. No matter how hard you try, removing mistakes from work is virtually impossible.
However, we try to minimise ours and prevent an error from happening again. We strongly encourage our clients to tell us of our errors. We see complaints as more valuable than compliments because they provide a firm with information on aspects of the service that need to be improved. They are opportunities to us that will eventually enhance client loyalty and goodwill if handled properly. By proper handling we mean resoving problems quickly to the client's satisfaction. Needless to say that if a client suffers financial loss as a result of incorrect handling of their affairs, we will be happy to pay compensation.
Complaints are not like fine wines; they do not age well.